Orthix vs Paris Orthotics: A Fair Comparison for Clinics
Orthix and Paris Orthotics are both custom orthotics labs in Vancouver that make orthotics for practitioners and supply clinics across Canada. This page sets out how each one works, using only what each lab publishes on its own website, so your clinic can compare like for like. Information from their public website as of Oct 2026.
The short version
- Both are Vancouver labs that make custom foot orthotics for practitioners, not for direct sale to patients through the lab.
- Paris Orthotics publishes a guaranteed 5–7 day turnaround on custom-made orders, pays outbound shipping on Canadian custom orders, and offers technical support from clinicians. It also sells the Envisic VeriScan scanner and provides downloadable order forms and casting guides.
- Orthix is built around ordering in an app: complete the online assessment, capture both feet on a phone or iPad, the app generates a 3D model, and you submit. No dedicated scanner is needed, and typical fabrication is 5–10 days after lab acceptance.
Why clinics switch to Orthix
A simpler way to order custom orthotics for your clinic.
No scanner needed
Capture both feet on a phone or iPad. The Orthix app generates the 3D model.
Your first pair is free
Clinics new to Orthix get their first pair free on their first order.
All modifications free
Prescribe the modifications you need. They're included at no extra cost.
Simple online ordering
Online assessment, 3D model and order submission in one app.
Clear shipping
$8 per parcel/per orthotic, free at 21+ orders a month.
Typical fabrication 5–10 days
Typical fabrication time after lab acceptance, shipped across Canada.
No account or setup fees
Register your clinic and start ordering with no account or setup fees.
6-month guarantee
Manufacturing defects are repaired, remade or credited for 6 months after shipping.
Lab reviewed
The lab reviews every order before accepting it.
Side by side
| Paris Orthotics (from its public website) | Orthix | |
|---|---|---|
| Lab location | Manufacturing lab and head office at 3630 1st Ave E, Vancouver, BC | 101A-8380 St. George St, Vancouver, BC V5X 3S7 |
| Who it serves | Describes itself as a manufacturing lab for foot health professionals, serving customers across Canada and internationally. Its site links to a separate retail division for patient appointments. | Clinics and practitioners across Canada only. Orthix doesn't sell to patients. |
| How orders are placed | Order forms to download and fill out, in print or digital versions. An online ordering portal isn't mentioned on the pages we checked. | Online in the Orthix app, with order tracking and messaging the lab on each order |
| Foot capture | Made from a "3D volumetric cast or scan". Guides for VeriScan scanning and plaster casting. | Phone or iPad capture in the app, and the app generates a 3D model. Foam impressions accepted as a secondary option. |
| Scanner hardware | The Envisic VeriScan Podiatric Foot Scanner is available to buy | No dedicated scanner needed |
| Published turnaround | "We guarantee a 5-7 day turnaround time on all custom made orders." | Typical fabrication 5–10 days after lab acceptance (an estimate, not a guarantee) |
| Shipping | Pays outbound shipping on all Canadian custom orders. Paid inbound shipping program for qualifying Canadian accounts. | Typical fabrication is 5–10 days after lab acceptance; shipping time then depends on destination and courier. Pickup or courier in the Lower Mainland. Shipping is $8 per parcel/per orthotic at 1–20 orders a month and free at 21+ orders a month (Orthix Terms). |
| Technical support | Clinician technical support for active custom orthotic customers, Monday to Friday, 8 am to 4 pm Pacific | Contact the lab by phone or email, or message the lab on any order in the app |
| Adjustments and remakes | Minor adjustments to the original prescription at no charge within 6 months of shipping | Manufacturing defects are repaired, remade or credited under the Orthix Terms |
| Pricing | Not published. Discounts for qualifying accounts. | Not published on this page. Contact the lab. |
| Background | Over 30 years in orthotic making; family owned | Formerly Pioneers Orthomedix |
Information from their public website as of Oct 2026. Details change, so check with Paris Orthotics for current terms. Paris Orthoticsis a trademark of its owner. Orthix isn't affiliated with or endorsed by Paris Orthotics. Spotted something out of date? Email info@orthix.ca and we'll correct it.
How ordering differs
With Paris Orthotics, according to its website, clinics download an order form (print or digital), then send a 3D scan or a cast. Paris provides guides for scanning with the Envisic VeriScan and for plaster casting.
With Orthix, the order and the foot capture happen in one app:
- Complete the online assessment. It replaces the paper form, and drafts save until you're ready.
- Capture both feet on a phone or iPad.
- The app generates a 3D model. Review it with your patient.
- Submit the order. It reaches the lab when you press submit.
- Track the order in the app until it ships to your clinic.
More detail: orthotic scanner options and what an orthotic prescription form includes.
When Paris Orthotics may suit your clinic
- You want a lab that publishes a guaranteed turnaround on custom orders.
- Outbound shipping paid by the lab matters to your budget.
- Your team already uses the VeriScan scanner or plaster casting and wants to keep that workflow.
- You value phone access to clinician technical support during business hours.
When Orthix may suit your clinic
- You'd rather order in an app than fill in forms and pack casts.
- You don't want to buy or lease a dedicated scanner.
- You want each order's status and lab messages in one place.
- You're in the Lower Mainland and want pickup or courier, or you're elsewhere in Canada and want orders to reach the lab the moment you submit.
Switching labs? Your first pair is free
Clinics that move to Orthix get their first pair of custom orthotics free. Register your clinic, place your first order in the Orthix app, and see the fit and finish for yourself.
For clinics new to Orthix. One free pair per clinic, applied to your first order.
Thinking about switching?
Our step-by-step guide to switching orthotics labs covers what to check with your current lab, what to send us (for digital orders, nothing physical) and how to place your first order. To line up any labs on landed cost and service terms, use the free orthotics lab comparison tool. Shipping details are on orthotics lab shipping across Canada.
Other comparisons: Orthix vs International Orthotic Labs · Orthix vs The Orthotic Group (TOG) · Orthix vs Footmaxx
FAQ
- Is Orthix the same company as Paris Orthotics?
- No. Orthix and Paris Orthotics are separate, unrelated labs. Orthix is at 101A-8380 St. George St, Vancouver, and was formerly Pioneers Orthomedix.
- Where does this comparison come from?
- Paris Orthotics information comes from its public website as of Oct 2026, and the source websites are noted on this page. Details change, so check with Paris Orthotics for current terms.
- Do we need a scanner to order from Orthix?
- No. You capture both feet on a phone or iPad in the Orthix app, and the app generates a 3D model that's attached to the order.
- How long does Orthix take?
- Typical fabrication is 5–10 days after lab acceptance. Shipping time then depends on your destination and the courier, and Lower Mainland clinics can use pickup or courier.
- Can we use both labs?
- Yes. There's no requirement to use only one lab. You can place orders with Orthix without changing how you work with any other lab.
- Who can order from Orthix?
- Clinics and practitioners across Canada. Orthix doesn't sell to patients.
Try ordering in the Orthix app
Orthix · 101A-8380 St. George St, Vancouver, BC V5X 3S7 · +1 (604) 447-2880 · info@orthix.ca
Information from their public website as of Oct 2026. Details change, so check with Paris Orthotics for current terms. Paris Orthoticsis a trademark of its owner. Orthix isn't affiliated with or endorsed by Paris Orthotics. Spotted something out of date? Email info@orthix.ca and we'll correct it.
Sources: parisorthotics.com, public website, checked October 2026.