Orthix vs Footmaxx: A Fair Comparison for Canadian Clinics
Orthix is a custom orthotics lab in Vancouver that supplies clinics across Canada. Footmaxx is a custom orthotics company with its head office in Roanoke, Virginia, and a Canada office in Brampton, Ontario, according to its website. This page sets out how each one works, using only what each company publishes on its own website. Information from their public website as of Oct 2026.
The short version
- Both work with clinicians, and both offer app-based foot capture on a mobile device as well as foam impressions.
- Footmaxx says it has direct sales, manufacturing and distribution capability in the United States and Canada, with territory managers across both countries who can visit clinics. Its website lists the AcquireTD app for iPad and iPhone, the 3Dmaxx scanner, the Metascan gait mat and a 45 Day Money back Guarantee. Besides custom orthotics, it offers non-custom orthotics and orthotic footwear.
- Orthixputs the online assessment, phone or iPad capture, the 3D model the app generates, order submission and tracking in one app. It's based in Vancouver, with pickup or courier for Lower Mainland clinics. Typical fabrication is 5–10 days after lab acceptance.
Why clinics switch to Orthix
A simpler way to order custom orthotics for your clinic.
No scanner needed
Capture both feet on a phone or iPad. The Orthix app generates the 3D model.
Your first pair is free
Clinics new to Orthix get their first pair free on their first order.
All modifications free
Prescribe the modifications you need. They're included at no extra cost.
Simple online ordering
Online assessment, 3D model and order submission in one app.
Clear shipping
$8 per parcel/per orthotic, free at 21+ orders a month.
Typical fabrication 5–10 days
Typical fabrication time after lab acceptance, shipped across Canada.
No account or setup fees
Register your clinic and start ordering with no account or setup fees.
6-month guarantee
Manufacturing defects are repaired, remade or credited for 6 months after shipping.
Lab reviewed
The lab reviews every order before accepting it.
Side by side
| Footmaxx (from its public website) | Orthix | |
|---|---|---|
| Locations | US Office: 518 Pocahontas Ave., Roanoke, VA 24012. Canada Office: 1 Regan Rd. Unit 10, Brampton, ON L7A 1B8. | 101A-8380 St. George St, Vancouver, BC V5X 3S7 |
| Serving Canada | "Direct sales, manufacturing and distribution capability in the United States and Canada". Territory managers "stationed all over Canada and the US". Which location makes Canadian clinics' orders: Not published on their website. | Vancouver lab supplying clinics across Canada |
| Who it serves | Clinicians including physiotherapists, chiropractors, podiatrists, chiropodists, orthotists and pedorthists. Its website also has a "Find a Provider" search for patients. | Clinics and practitioners across Canada only. Orthix doesn't sell to patients. |
| What it makes | Custom orthotics (from signature prescription templates, or designed from scratch), non-custom orthotics and orthotic footwear | Clinic-prescribed custom orthotics across sport, medical, fashion, pediatric and safety categories (Orthix products) |
| How orders are placed | Clinic login on its website. Orders can be sent from the AcquireTD app ("Sending orthotic orders is easy and done in minutes"). New clinics fill in a form, and a representative contacts them. | Online in the Orthix app, with order tracking and messaging the lab on each order |
| Foot capture | AcquireTD app on iPad or iPhone. 3Dmaxx scanner with non-weight-bearing, semi-weight-bearing or weight-bearing casting. Non-weightbearing foam impressions. A Metascan pressure mat for gait analysis. | Phone or iPad capture in the app, and the app generates a 3D model. Foam impressions accepted as a secondary option. |
| Scanner hardware | AcquireTD lists iPad Pro 11" (all models), iPad Pro 12.9" (3rd gen or later), iPad Pro M4 and iPhone X or later. 3Dmaxx comes with or without a stand. Hardware pricing: Not published on their website. | No dedicated scanner needed |
| Published turnaround | Not published on their website | Typical fabrication 5–10 days after lab acceptance (an estimate, not a guarantee) |
| Shipping | Not published on their website | Typical fabrication is 5–10 days after lab acceptance; shipping time then depends on destination and courier. Pickup or courier in the Lower Mainland. Shipping is $8 per parcel/per orthotic at 1–20 orders a month and free at 21+ orders a month (Orthix Terms). |
| Guarantee and adjustments | "45 Day Money back Guarantee". Adjustments and repairs go back through the practitioner to Footmaxx for modification. Warranty terms: Not published on their website (its patient FAQ says to discuss the warranty with the healthcare provider). | Manufacturing defects are repaired, remade or credited under the Orthix Terms |
| Support | Customer Service at 1-800-779-3668. Territory managers who can visit your clinic and train staff on Metascan and 3Dmaxx. Certified pedorthists on its Clinical Services team. | Contact the lab by phone or email, or message the lab on any order in the app |
| Pricing | Not published on their website | Not published on this page. Contact the lab. |
| Background | Founded in 1994 | Formerly Pioneers Orthomedix |
Information from their public website as of Oct 2026. Details change, so check with Footmaxx for current terms. Footmaxx, AcquireTD, 3Dmaxx and Metascan are trademarks of their owner. Orthix isn't affiliated with or endorsed by Footmaxx. Spotted something out of date? Email info@orthix.caand we'll correct it.
How ordering differs
With Footmaxx, according to its website, clinics scan with the AcquireTD app on an iPad or iPhone or with the 3Dmaxx scanner, or send non-weightbearing foam impressions, and log in through its clinic login. Clinics can start from Footmaxx's signature prescription templates, or design an orthotic from scratch by choosing a module, accommodations, top cover and bottom reinforcement. Territory managers can visit clinics to train staff.
With Orthix, the online assessment, capture and order all happen in the Orthix app:
- Complete the online assessment. Drafts save until you're ready.
- Capture both feet on a phone or iPad.
- The app generates a 3D model. Review it with your patient.
- Submit the order. It reaches our Vancouver lab when you press submit.
- Track the order and message the lab in the app.
More detail: orthotic scanner options and what an orthotic prescription form includes.
When Footmaxx may suit your clinic
- You want a territory manager who can visit your clinic and train your team.
- You'd like custom orthotics, non-custom orthotics and orthotic footwear from one supplier.
- Your clinic uses Metascan or 3Dmaxx, or wants gait-analysis hardware.
- A published money-back guarantee matters to you.
- You like starting from ready-made prescription templates.
When Orthix may suit your clinic
- You want the online assessment, capture, 3D model and tracking in one app.
- You don't want to buy or lease scanning hardware.
- You want to order directly from a lab in Vancouver, with pickup or courier in the Lower Mainland.
- You want to see each order's status and message the lab on the order itself.
Switching labs? Your first pair is free
Clinics that move to Orthix get their first pair of custom orthotics free. Register your clinic, place your first order in the Orthix app, and see the fit and finish for yourself.
For clinics new to Orthix. One free pair per clinic, applied to your first order.
Thinking about switching?
See our step-by-step guide to switching orthotics labs, compare labs on landed cost with the free orthotics lab comparison tool, and check shipping details on orthotics lab shipping across Canada.
Other comparisons: Orthix vs Paris Orthotics · Orthix vs International Orthotic Labs · Orthix vs The Orthotic Group (TOG)
FAQ
- Is Orthix connected to Footmaxx?
- No. Orthix and Footmaxx are separate, unrelated companies. Orthix is a custom orthotics lab at 101A-8380 St. George St, Vancouver, and was formerly Pioneers Orthomedix.
- Where does this comparison come from?
- Footmaxx information comes from its public website as of Oct 2026, and the source websites are noted on this page. Details change, so check with Footmaxx for current terms.
- Does Footmaxx serve clinics in Canada?
- According to its website, yes. Footmaxx lists a Canada office at 1 Regan Rd. Unit 10, Brampton, Ontario, and says it has direct sales, manufacturing and distribution capability in the United States and Canada. Its head office is in Roanoke, Virginia. Check with Footmaxx for how Canadian orders are handled.
- Do we need a scanner to order from Orthix?
- No. You capture both feet on a phone or iPad in the Orthix app, and the app generates a 3D model that's attached to the order.
- How long does an Orthix order take?
- Typical fabrication is 5–10 days after lab acceptance. Shipping time then depends on your destination and the courier, and Lower Mainland clinics can use pickup or courier.
- Who can order from Orthix?
- Clinics and practitioners across Canada. Orthix doesn't sell to patients. There's no requirement to use only one lab, so you can order from Orthix without changing how you work with any other lab.
Try ordering in the Orthix app
Orthix · 101A-8380 St. George St, Vancouver, BC V5X 3S7 · +1 (604) 447-2880 · info@orthix.ca
Information from their public website as of Oct 2026. Details change, so check with Footmaxx for current terms. Footmaxx, AcquireTD, 3Dmaxx and Metascan are trademarks of their owner. Orthix isn't affiliated with or endorsed by Footmaxx. Spotted something out of date? Email info@orthix.caand we'll correct it.
Sources: footmaxx.com, public website, checked October 2026.