Terms and Conditions

For these Terms:

• "Clinic," "you," or "your" means the registered business account and its authorized users.
• "Order" means a request submitted through the Platform (or otherwise accepted by Orthix) for custom orthotic devices or related services.
• "Production" or "in production" means Orthix has begun fabricating, milling, printing, assembling, finishing, or otherwise manufacturing an Order after acceptance, including allocation of materials or labour for that Order.
• "Patient information" means any personal, clinical, photographic, scan, or measurement data relating to an individual patient that you submit through the Platform.
• "Products" means custom orthotic devices and related goods manufactured or supplied by Orthix pursuant to an Order.

Orthix provides a business-to-business digital platform that enables registered clinics to create, manage, and submit custom orthotics Orders, upload clinical and foot-impression materials (including photographs, assessment data, and 3D scan or model files), track order status, and communicate with our laboratory team.

Orthix manufactures and fulfills Products according to specifications and materials submitted by your clinic. The Platform is an ordering and workflow tool. It does not replace your professional clinical judgment, diagnosis, prescription, or patient care obligations.

Features such as photo guidance, AI-assisted checks, morphology estimates, and 3D previews are decision-support or operational aids only. They are not medical devices for diagnosis, are not a substitute for clinical examination, and may contain errors or approximations. You remain solely responsible for verifying clinical suitability before ordering.

To use ordering features, your clinic must complete registration, email verification, and business verification (including valid business registration and billing information where requested). We may approve, reject, suspend, or revoke clinic access at our discretion to protect patients, comply with law, prevent misuse, or manage credit risk.

You are responsible for maintaining accurate clinic profile, shipping, and billing information and for all activity under your account credentials. Notify us immediately at info@orthix.ca if you suspect unauthorized access.

• One account per clinic location unless otherwise agreed in writing.
• Staff access must be limited to authorized personnel under your supervision.
• Shared or generic login credentials are prohibited.
• You must keep contact and shipping addresses current to avoid delivery delays.

Your clinic remains solely responsible for patient assessment, diagnosis, prescription, informed consent, follow-up care, and determining whether custom orthotics are appropriate for each patient. Information displayed on the Platform is for operational purposes only and does not constitute medical advice from Orthix.

You represent that you have obtained all consents and authorities required by applicable law and professional standards before submitting Patient information, images, or scan data through the Platform, and that you are permitted to instruct Orthix to process that information for manufacturing and fulfillment.

You are responsible for the clinical accuracy of measurements, assessments, and specifications. Orthix manufactures to the data submitted and is not responsible for outcomes arising from incomplete, outdated, or inaccurate clinical inputs.

When you submit an Order, you warrant that the information, measurements, photos, scans, and specifications provided are accurate and complete to the best of your knowledge. Orthix manufactures Products based on the data submitted. Delays or deficiencies resulting from incomplete or inaccurate submissions may affect turnaround time, fit, and clinical outcomes, and may result in remake charges.

An Order is an offer to purchase. Orthix accepts an Order when we confirm acceptance in the Platform, by email, or by commencing Production. We may decline or pause an Order if information is incomplete, verification is pending, payment or credit terms are not met, or manufacturing is not reasonably possible.

Order status updates are provided through the Platform in good faith. Production and shipping timelines are estimates unless a guaranteed date is confirmed by Orthix in writing. We may contact you to clarify order details before or during fabrication.

Changes to an Order after submission require Orthix approval and may not be possible after Production begins. Approved changes may adjust price and timelines.

Before an Order enters Production, you may request cancellation by contacting Orthix at info@orthix.ca or through the Platform where cancellation is available. Orthix will confirm whether the Order can still be cancelled.

Once an Order has entered Production, the Order is final and non-cancellable, and amounts charged or invoiced for that Order (including Product price, applicable taxes, and shipping) are non-refundable and non-returnable, except where Orthix expressly agrees in writing or where a refund or remake is required by applicable law that cannot be waived.

Custom orthotic Products are made to your clinic's specifications for a specific patient. Except as stated in our remake or warranty policy (if any) or required by law, custom Products cannot be returned for credit or refund after Production has begun or after shipment.

If Orthix cancels an Order before Production due to our inability to fulfill it, we will refund amounts paid for that unfulfilled Order (excluding any third-party fees that are non-recoverable, if disclosed). If your clinic provided incorrect data and a remake is required, remake and shipping charges may apply.

• Pending / not yet in Production: cancellation may be available; contact Orthix promptly.
• In Production or later: not cancellable; fees are not refundable.
• Shipped custom Products: not returnable for convenience or change of mind.

Shipping charges apply per Order based on your clinic's monthly order volume with Orthix, unless a different rate is agreed in a written clinic agreement or quote. "Monthly order volume" means the number of billable orthotics Orders placed by your clinic account during the applicable calendar month (or such other monthly billing period Orthix designates and communicates to you).

Standard monthly shipping rates (CAD, before tax where applicable):

• 1–20 Orders in the month: $8 CAD shipping per parcel / per orthotic.
• 21 or more Orders in the month: free shipping per parcel.

Shipping rates may be adjusted by Orthix with notice (including by updating these Terms or notifying clinics). Rates do not include duties, brokerage, or special handling unless stated. Expedited, international, remote, or oversized shipments may incur additional charges.

Unless otherwise agreed in writing, delivery is to the shipping address on your clinic account or Order. You are responsible for providing a correct, complete address and for arranging receipt during business hours. Failed delivery, refusal, or address errors may result in re-shipment charges.

Title and risk of loss pass to you upon delivery to the carrier, or upon delivery to your address if Orthix uses its own courier, unless mandatory law provides otherwise. Orthix is not liable for carrier delays, weather, customs, or events outside our reasonable control, though we will help you raise a claim with the carrier where appropriate.

Inspect shipments promptly upon receipt and report visible damage or shortage to Orthix within five (5) business days of delivery (or sooner if the carrier requires). Late notice may limit our ability to assist with carrier claims.

Pricing for Products and services is provided according to your clinic agreement, published price lists, Platform pricing, or quotes we issue. Unless otherwise agreed, payment terms are as stated on invoices or your clinic agreement.

Banking, payment method setup, and billing arrangements for approved clinics may be completed outside the Platform. Failure to pay amounts when due may result in suspension of ordering privileges, withholding of shipments, and collection of overdue amounts, including reasonable collection costs where permitted by law.

You are responsible for applicable taxes, shipping charges, and customs duties. Prices are in Canadian dollars unless stated otherwise.

You agree not to initiate chargebacks or payment disputes for amounts corresponding to Orders that entered Production or were shipped in accordance with these Terms, except for bona fide unauthorized transactions. For billing questions, contact Orthix first so we can investigate.

If a Product has a manufacturing defect attributable to Orthix (not to incorrect clinic data, patient change, wear, misuse, or clinical prescription issues), contact us promptly with Order details and photos. Orthix may, at its option, repair, remake, or credit the defective Product according to our then-current remake guidelines and any written clinic agreement.

Fit or comfort issues arising from clinical prescription, assessment data, patient anatomy changes, or shoe selection are not manufacturing defects. Remakes requested for those reasons may be charged as new work, including shipping.

Except as expressly stated in writing, Products are provided with this limited commercial remedy, and all other warranties are disclaimed to the extent permitted by law (see Disclaimers below).

You agree not to:

• Use the Platform for unlawful purposes or in violation of professional regulations.
• Upload malware, attempt unauthorized access, or interfere with Platform security or performance.
• Submit false clinic verification documents or impersonate another organization.
• Scrape, reverse engineer, or resell Platform access without written consent.
• Upload Patient information without proper authority or required consents.
• Use AI outputs or previews as a sole basis for clinical decisions without professional review.
• Misuse promotional, shipping-tier, or volume benefits through sham or duplicate Orders.

The Platform, including software, design, trademarks, prompts, models, documentation, and Orthix manufacturing know-how, is owned by Orthix or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your internal clinic operations during your account term.

You retain ownership of your clinic data and Patient information you submit. You grant Orthix a worldwide, royalty-free licence to use, store, process, reproduce, and transmit that data solely to provide the Platform, manufacture and ship Orders, perform quality assurance, improve manufacturing workflows (including de-identified or aggregated analytics where appropriate), provide support, and comply with law.

Feedback you provide about the Platform may be used by Orthix without obligation to you.

Each party will protect the other's confidential business information using reasonable care and will not disclose it except to personnel and service providers who need to know it for performing under these Terms, or as required by law. Patient information must be handled in accordance with our Privacy Policy and applicable privacy law. Orthix implements administrative, technical, and physical safeguards appropriate to the sensitivity of health-related operational data.

Our collection and use of personal information is described in our Privacy Policy. By using the Platform, you acknowledge that Policy. Your clinic is responsible for providing appropriate notices to patients and obtaining consents before uploading Patient information.

THE PLATFORM AND PRODUCTS ARE PROVIDED ON A COMMERCIAL BASIS "AS IS" AND "AS AVAILABLE," EXCEPT FOR ANY EXPRESS LIMITED REMEDY STATED IN THESE TERMS OR A SIGNED WRITTEN AGREEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORTHIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation of the Platform. Internet, hosting, carrier, and third-party service outages may affect availability. We do not warrant that AI-assisted tools, estimates, or 3D previews are accurate, complete, or suitable for any particular clinical decision.

Orthix does not practice medicine or podiatry and does not assume clinical responsibility for patients.

To the maximum extent permitted by applicable law in British Columbia, Canada, Orthix will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business interruption, or substitute goods, arising from or related to the Platform, Orders, shipping, or Products, even if advised of the possibility.

Our total aggregate liability for any claim arising from these Terms, the Platform, or Products shall not exceed the greater of (a) the amounts paid by your clinic to Orthix for the specific Order giving rise to the claim, or (b) five hundred Canadian dollars (CAD $500), except where liability cannot be limited by law.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, or death or personal injury caused by our negligence or wilful misconduct where such limitation is prohibited by law.

You will defend, indemnify, and hold harmless Orthix and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) misuse of the Platform; (c) submission of Patient information without required authority or consent; (d) clinical decisions, prescriptions, or patient care provided by your clinic; or (e) alleged injury or loss related to Products manufactured to your submitted specifications, except to the extent caused by Orthix's proven manufacturing defect or wilful misconduct.

Orthix is not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemic, war, terrorism, labour disputes, utility or internet failures, supply shortages, carrier failures, cyber incidents, or government actions. Timelines will be extended for the duration of the event.

We may suspend or terminate access immediately for breach of these Terms, security risk, non-payment, suspected fraud, or legal requirement. You may stop using the Platform at any time. Termination does not relieve you of payment obligations for Orders already accepted or in Production.

Provisions that by nature should survive (including payment, production lock and non-refundability, shipping charges already incurred, confidentiality, IP, disclaimers, liability limits, indemnity, and governing law) survive termination.

Upon termination, we may retain and delete data according to our Privacy Policy and legal obligations.

You consent to receive agreements, notices, disclosures, and transactional communications electronically (including via the Platform and email). Electronic acceptance (including checkbox acceptance at signup or continued use after notice of updates) has the same effect as a signed writing to the extent permitted by law.

We may update these Terms from time to time, including shipping rates and production policies. We will post the revised version at https://www.orthix.ca/terms with an updated "Last updated" date. Material changes will be communicated via email or Platform notice where practicable. Continued use of the Platform or submission of new Orders after the effective date constitutes acceptance of the revised Terms. Orders already in Production remain subject to the Terms in effect when Production began, unless a change is required by law.

These Terms are the entire agreement between you and Orthix regarding the Platform, except for any signed written clinic agreement, quote, or invoice terms that expressly state they prevail. If any provision is held unenforceable, the remaining provisions remain in effect.

You may not assign these Terms without our prior written consent. Orthix may assign to an affiliate or successor. No waiver is effective unless in writing. The parties are independent contractors; these Terms do not create a partnership, joint venture, or employment relationship.

Notices to Orthix must be sent to info@orthix.ca and/or the address below. Notices to you may be sent to the email or address on your clinic account.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

The parties will attempt in good faith to resolve disputes informally within thirty (30) days after written notice of the dispute. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, except where non-waivable rights apply.

Because this is a B2B commercial relationship, consumer protection statutes that apply only to consumer transactions do not apply to the extent they can be excluded by law.

Questions about these Terms:

Orthix (Pioneers Orthomedix)

101-8380 St. George Street

Vancouver BC, V5X 3S7

Email: info@orthix.ca

Phone: +1 (604) 447 2880